How to avoid card read errors :

The number of card read errors is related to either:

  • How the cards are inserted
  • The overall quality of the cards codes – dirt, cards “glued” together
  • If the cards have bends or cracks.

How the cards are inserted:

Please always remember to insert the cards with the narrow (short) end first


and not

Please notice that in almost every error situation it is very easy to handle the error – take the cards out, close the lid and wait for Info 99 and then insert the cards again – see more here.

Below you can find our internal error codes – which you unlikely will see but please contact us at if it ever happens

Please before note the tournament name, table number, board number and dealer number (see the label under it, date and time) and please note the internal error code number (see below) as well