Error codes | Help side for Bridge+More by Bridge Company

Information codes and errors code:

The term “Information code” is a broad term for information codes shown on the dealer (and repeated on the tablet/website) when you need to take action, and when the players need to do something -for example to take the cards.

The term “Error code” is a broad term for error codes shown on the dealer (and repeated on the tablet/web site) when you need to correct an action when the players need to correct an action do – and also if you experience software and mechanical issues.

You can differentiate between an Information Code and an Error code

An Information code is when

Only 99 or 97
Error (red) not blinking on the dealer
On the tablet and server, we use the word Info

An error code is when

Error blinking red on the dealer
On the tablet and server, we use the word Error

Please click on the Information Code number below on the left to see the description and how to act:

To see the Error code text please click at the tab as illustrated below

Info 99

Info 97

Info code 97 – Please remove the cards ejected when convenient (There are cards in one or several out boxes)

Just take the cards out with two fingers.

This information code is also shown on the tablet – for example

Info 94

Info code 94 – The lid was opened while dealing – please notice when the “circular” illustration is shown a counter and that “Ready” is not green the dealer is busy!

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert card deck correctly

Close the lid.

Reason:

The lid was opened while dealing.

Comments:

Please notice it is possible to open the lid and close it fast again without any disturbance of the game.

The features also mean if you want to open you need to wait for the dealer to know the lead is opened – or you might have to open and close the lid twice to start an action – for example, to turn the center core in place.

Info 93

Info code 93 – There is a boxed card (face up) – (In the deck of cards there is a card with the wrong side up)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Turn the bottom card and re-insert card deck correctly.

Reason:

In the deck of cards, there is a card with the wrong side up.

Comments:

Please notice it is possible to open the lid and close it fast again without any disturbance of the game.

The features also mean if you want to open you need to wait for the dealer to know the lead is opened – or you might have to open and close the lid twice to start an action – for example, to turn the center core in place.

Notice card by card history will not be recorded for this board unless you can make the flip fast

Below you can find our error codes:

Please remember that the number of the eventual card read errors is related to how the cards are inserted – Please always remember to insert the cards with the narrow (short) end first – see more here about proper card handling.

Please notice that in almost every error situation it is very easy to handle the error – take the cards out, close the lid and wait for Info 99 and then insert the cards again – see more here.

Please click on the Error Code number below on the left to see the description and how to act:

Error 98

Error 98 – Card read error

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert card deck correctly

Close the lid.

Reason:

The cards deck have less than 52 cards
Please notice if you have experienced an error code and have not followed the process described above and waited for 99 – then the dealer can show Error 98 because it continues to deal those card not dealt due to an error and that will be less than 52 cards (not relevant for Error 93 and 96 and Info 99, 97 and 94))

Error 96

Error 96 – Bottom card read error

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert card deck correctly

Close the lid.

Reason:

The cards or the card deck were not inserted correctly – properly because the first hand’s cards were inserted with an angle (instead of being inserted with the narrow end first). Hereby the first or second card can have been pushed slightly into the card ejection area or;
The card has been deformed – please check.

Error 95

Error 95 – Card read error – (after some cards have been read one card cannot be read)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert card deck correctly

Close the lid.

Reason:

The cards or the card deck were not inserted correctly – properly because the first hand’s cards were inserted with an angle (instead of being inserted with the narrow end first). Hereby the first or second card can have been pushed slightly into the card ejection area or;
One of the cards has been deformed – please check.

Error 93

Error 93 – There is a boxed card (face up) – (In the deck of cards there is a card with the wrong side up)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Turn the bottom card and re-insert the card deck correctly.

Reason:

In the deck of cards, there is a card with the wrong side up.

Comments:

Please notice it is possible to open the lid and close it fast again without any disturbance of the game.

The features also mean if you want to open you need to wait for the dealer to know the lead is opened – or you might have to open and close the lid twice to start an action – for example, to turn the center core in place.

Notice card by card history will not be recorded for this board unless you can make the flip fast

Error 92

Error 92 – Illegal card – (Found illegal card while dealing)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Please check the cards and re-insert the card deck correctly

Close the lid.

Reason:

Wrong card – not a B+M coded card
A B+M joker in the deck
Dirt in the UV readers

Comments:

A wrong card or inappropriate card code been read either due to dirt in a UV reader or card code defect.

You can check the UV readers by looking here

Please remember to remove jokers (3 per deck)

Error 91

Error 91 – There is a card stuck or another object stuck – You can normally see the card inside if you open the outbox port lid and look inside.

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Please check the cards and re-insert a correct card deck.

Reason:

Wrong card – not a B+M coded card
Dirt or debris on the cards can result in that the cards are sticking together
Foreign object in the dealer.

Comments:

Try to remove the card – below you can below see how a card looks inside

Alternatively, try to lift the dealer up and tilt it to 90 degrees while you open the small lid as shown on the picture (do it four times – one for each card compartment lid) and shake it gently – if a card is stuck it will normally fall out.

Error 89

Error 89 – Cards code read error

Handling:

Reason:

Dirt in a UV reader result in a card’s code is not been read properly and therefore seen as another card code – which has or will be dealt with later and then result in error code 89.
Calibration of UV reader might be needed as they result in a card’s code is not been read properly and therefore seen as another card code – which has or will be dealt later and then result in an error code 89.

If the error code 89 is repeated please do a 4 card calibration – just put 5,7, jack, and Queen of hearts first – as described here

Comments:

If this error is repeated first try to check if any dirt in the UV readers. Blow gently to remove.

Try dealing again with another deck of cards.

The dealer might need a calibration – please contact us for instructions.

The card by card information will be lost

Error 88

Error 87

Error 84

Error 83

Error 83 – The battery level is to low to play / to start – (Shown when turning the dealer On – and the error code 83 stays on until you charge the dealer and reach a certain battery level)

Please use the following principles:

Below 10% please don’t start to a tournament and charge immediately
Below 30 % you can play, follow battery level, and if easy to do then charge.

You can see the battery 4 different places – see more here

(if you can’t connect to the internet and/or Bluetooth it can be due to too very low battery level).

Error 82

Error 79

Error 79 – Dealing failed due to an engine error – (The dealer failed to deal the cards)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert the card deck correctly.

Close the lid

Reason:

The cards or the card deck were not inserted correctly – properly because the first hand’s cards were inserted with an angle (instead of being inserted with the narrow end first). Hereby the first or second card can have been pushed slightly into the card ejection area or;
One of the cards has been deformed – please check.

Comments:

The card is moved forward by several mechanisms and if an engine for some reason can’t move or eject the card it shows this error.

Please notice you have lost the card by card information for this particular board.

Error 78

Error 78 – Dealer transport lock failed – (There is a card stuck)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert a proper card deck correctly

Close the lid.

Reason:

The cards or the card deck were not inserted correctly – properly because the first hand’s cards were inserted with an angle (instead of being inserted with the narrow end first). Hereby the first or second card can have been pushed slightly into the card ejection area or;
One of the cards has been deformed – please check.

Comments:

Please notice if the core is centered correctly.

Please notice if the card is angled.

The card by card information will be lost

Error 77

Error 77 – Card stuck in card eject outbox – (There is a card ejected stuck in a card eject out box)

Handling:

Open the lid

Remove all cards

Close the lid

Take cards out of one outbox at the time – remember to check all 4.

Wait for Info 99

Open the lid

Re-insert the card deck correctly.

Close the lid.

Reason:

The cards or the card deck were not inserted correctly – properly because the first hand’s cards were inserted with an angle (instead of being inserted with the narrow end first). Hereby the first or second card can have been pushed slightly into the card ejection area or;
One of the cards has been deformed – please check.

Comments:

Try to remove the stuck card gently – below you can below see how a card looks inside

Alternatively, try to lift the dealer up and tilt it to 90 degrees while you open the small lid as shown in the picture (do it four times – one for each card compartment lid) and shake it gently – if a card is stuck it will normally fall out.

Please notice you have lost the card by card information for this particular board.

Error 76

Error 76 – Dealer turn failed – (There might be a stuck card)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert a proper card deck correctly

Close the lid.

Reason:

The cards or the card deck were not inserted correctly – properly because the first hand’s cards were inserted with an angle (instead of being inserted with the narrow end first). Hereby the first or second card can have been pushed slightly into the card ejection area or;
One of the cards has been deformed – please check.

Comments:

Please notice if the core is centered correctly.

Please notice if the stuck card is angled.

The card by card information will be lost

Error 75

Error 75 – Dealer turn failed – (There might be a stuck card)

Handling:

Open the lid

Remove all cards

Close the lid

Wait for Info 99

Open the lid

Re-insert a proper card deck correctly

Close the lid.

Reason:

The dealer cannot push cards from the eject boxes.

Comments:

Please notice if a card is stuck or the cards cannot be ejected because the port is blocked by an item placed to close to the dealer.

Below you can find our internal error codes – which you unlikely will see but please contact us at support@bridgeplusmore.com if it happens several times.

Please before note the tournament name, table number, board number and dealer number (see the label under it, date and time) and please note the internal error code number (see below) as well. These codes are alone for our information.

Presenter timeout

Timeout Error

Software Errors

Unknown Card Destination

Core Initialization Fail

Card Read Initialization Fail

Error initiating card reader

Core Com Fail

Logical Err

Other hardware related errors

75, 74 or 73

71

69

68

67

66

For example 72, 58, 55