Information codes and errors code:
The term “Information code” is a broad term for information codes shown on the dealer (and repeated on the tablet/website) when you need to take action, and when the players need to do something -for example to take the cards.
The term “Error code” is a broad term for error codes shown on the dealer (and repeated on the tablet/web site) when you need to correct an action when the players need to correct an action do – and also if you experience software and mechanical issues.
You can differentiate between an Information Code and an Error code
An Information code is when
- Only 99 or 97
- Error (red) not blinking on the dealer
- On the tablet and server, we use the word Info
An error code is when
- Error blinking red on the dealer
- On the tablet and server, we use the word Error
Please click on the Information Code number below on the left to see the description and how to act:
Below you can find our error codes:
Please remember that the number of the eventual card read errors is related to how the cards are inserted – Please always remember to insert the cards with the narrow (short) end first – see more here about proper card handling.
Please notice that in almost every error situation it is very easy to handle the error – take the cards out, close the lid and wait for Info 99 and then insert the cards again – see more here.
Please click on the Error Code number below on the left to see the description and how to act:
Below you can find our internal error codes – which you unlikely will see but please contact us at firstname.lastname@example.org if it happens several times.
Please before note the tournament name, table number, board number and dealer number (see the label under it, date and time) and please note the internal error code number (see below) as well. These codes are alone for our information.
Unknown Card Destination
Core Initialization Fail
Card Read Initialization Fail
Error initiating card reader
Core Com Fail
Other hardware related errors
75, 74 or 73
For example 72, 58, 55