Support Principles – Support to you
- From us
- From one of our distributors and/or local bridge federation
- From an experienced user
We can offer support by phone (see the number at the bottom) or by email.
We can have – you control access rights and limitation – access to your Bridge+More solution
- 1. Remote access to real-time status and information (by login)
- 2. Remote tournament setup/handling (by login)
- 3. Remote access to tablets/club computer screen (by remote screen control)
Ad 1.
We can see detailed information about your tournament details – status and error codes in the Live session management making our support easier and faster
Ad 2.
We can – if allowed – create a tournament in your club based upon your specifications – tables, boards per round, and card distribution – as we were you.
Ad 3.
We use the Teamviewer software for remote access to your Bridge+More tablet and/or computer screen. You will have to give us access (allow every time) for us to take full control. The Teamviewer license is paid by us (for our access).
The Teamviewer software is installed on the tablets before delivery but you need to install it yourself on your computer if/when relevant.
Go to Teamviewer.com to download – see more here
The Teamviewer license is paid by us (for our access).
